Shipping policy
Last updated: 24 October 2026
Thank you for shopping with Elanstoresandmore (Elan Stores and More). This policy explains where we deliver, how much delivery costs and how long it takes. Orders are dispatched from our location at 24 Heathergrove Fold, Dalton, Huddersfield HD5 9NQ, United Kingdom.
WHERE WE DELIVER
We currently deliver to addresses in the United Kingdom only.
ORDER PROCESSING
Orders are processed and dispatched within 1 business day (Monday to Friday, excluding UK bank holidays). Orders placed after 12 noon, at weekends or on bank holidays are processed the next business day.
DELIVERY OPTIONS AND COSTS (UK)
Standard delivery: £4.99. Delivered within 3 to 5 business days after dispatch (4 to 6 business days in total, including processing).
Free standard delivery: on orders of £50.00 or more.
Express delivery: £6.99. Delivered within 1 to 2 business days after dispatch (2 to 3 business days in total, including processing).
The delivery options and prices available for your order are shown at checkout before you pay. Prices include VAT where applicable, and there are no customs or import charges on UK deliveries. Delivery times are estimates and can occasionally be affected by carrier delays or events outside our control.
ORDER TRACKING
When your order is dispatched we will email you a confirmation with a tracking number and link, where the delivery service provides one.
ADDRESS ACCURACY
Please check your delivery address at checkout. If you need to correct it, contact us as soon as possible and before your order is dispatched.
LOST, DAMAGED OR DELAYED PARCELS
If your parcel is lost, arrives damaged or is significantly delayed, contact us and we will resolve it with the carrier and arrange a replacement or refund. Under UK consumer law, goods remain our responsibility until they are delivered to you.
CHANGES AND CANCELLATIONS
To change or cancel an order, contact us as soon as possible. We can usually make changes before the order is dispatched. You also have the right to cancel within 14 days of receiving your goods, as explained in our Refund Policy.
CONTACT US
Email: info@elanstoresandmore.com
Phone: 07902856556
Address: 24 Heathergrove Fold, Dalton, Huddersfield HD5 9NQ, United Kingdom
